The SPY tool is a social media analytics tool.
The SPY tool is a social media analytics tool that analyzes social media opinions on a topic in order to provide in real-time the aggregated insights on the classified level of users’ acceptance using interactive and high quality visualization tools.
In the SPY tool several state-of-the-art technologies have been applied for the data analysis, namely Named Entity Recognition (NER) – for Data mining, Bidirectional Encoder Representations from Transformers model (BERT) – for Sentiment analysis, Latent Dirichlet Allocation (LDA) – for Data classification/clustering and ElasticSearch Kibana toolkit – to provide dashboards with charts, interactive controls, markdown, and more.
The key opinion insights that the SPY tool provides are:
Top keywords used
Sentiment polarity of the analyzed social media opinions
Associations between the most important users (top users) and the most frequent keywords (top keywords)
Timeline and map of the analyzed opinions